On your old phone, tap the three dots on the top right corner and go to Transfer accounts then Export accounts. They use their old phone app or SMS to make a two-factor authentication to. Google Authenticator and Microsoft Authenticator apps do not automatically transfer the sites that you use to securely login to banking, mail and other secure sites. On your new phone, install the Google Authenticator app. Users can self-migrate to a new phone model by simply enrolling their new phone. So I went to setup a second account in Authenticator but still the same issue. The virtual agent will ask if the answers are helpful or not, click No to then have the option to talk to a person for help. Choose restore a backup and add the personal Microsoft account you added earlier. You will be asked to either add an account or restore from a backup. I then set the option labeled 'Setup phone sign in, sign in without a password' Now when I try to login Authenticator prompts me to allow the login. What if you don't have access to Microsoft Authenticator on your old phone If you no longer have your old phone, it was stolen, lost or damaged, you'll need to contact Microsoft Support. Open the Authenticator application on your new phone. This ia known as 2FA, 2-Factor-Authentication (especially if you use Google Authenticator) or Microsoft Authenticator (who call it MFA or Multi-Factor-Authentication) I then attempted to login to the tenant specifying to use Authenticator app but still no notifications in the app. ![]() If you had cloud backup on your old IOS or Android device, you can use that to recover your account details for the. Most secure applications, especially Internet Banking websites, required a smart-phone to provide a 2nd security layer. Can I recover my Microsoft Authenticator. ![]() Two things or Multiple things in fact.Īuthenticator Apps used by Microsoft, Google and mank banks, do not automatically backup and restore between phones using the manufacturers transfer process. If you are using the PingID mobile app and want to change or upgrade to a new device, transfer PingID authentication from your old device to your new device. Getting a New Phone? Transferred the data yet? Dont close your old phone down until your sure the Authenticator apps are working first.īut doesnt the data transfer process offered by Apple and Android transfer all data and passwords?īefore you setup your shiny new smartphone and give away/scrap the old one, there is something you need to consider.
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